Privacy Policy

Privacy Policy
Last updated: February 16th, 2026

erien (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or communicate with us by phone or SMS. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website, forms, or communication channels. This may include:

First and last name

Phone number

Email address

Service preferences and inquiry details

Communication history (including call and SMS interactions)

Technical data such as IP address, browser type, device information, and usage data when you visit our website

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested information

To send you appointment booking links and service-related information

To send appointment confirmations, reminders, and follow-up messages

To provide customer support and service-related notifications

To operate, maintain, and improve our website and services

To comply with legal, regulatory, and compliance obligations

3. SMS Opt-In Details

By submitting your phone number through our website forms and actively checking the SMS consent checkbox, you consent to receive non-marketing text messages from Terien. These messages may include appointment booking links, appointment confirmations, appointment reminders, follow-up messages related to service inquiries, and customer support notifications.

Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of receiving SMS messages or reply HELP for assistance.

Consent to receive SMS messages is not required to submit a form or receive services.

4. Cookies & Tracking Practices

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors use our site, remember user preferences, and improve website functionality and performance.

You may control or disable cookies through your browser settings. Please note that disabling cookies may impact certain features or functionality of the website.

5. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you

Request correction or deletion of your personal information

Withdraw consent for SMS communications at any time by replying STOP

Request information about how your data is used

To exercise these rights, please contact us using the information provided below.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers who assist us in operating our services (such as SMS delivery platforms), but only as necessary to provide our services and in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Terien LLC
Email: [email protected]
Address: 1920 Normandstone Dr, Midlothian, VA 23113